Launch Sale - Up To 45% Off!
Launch Sale - Up To 45% Off!
Visit your Customer Account for help with orders. Easily track shipments, initiate returns, and more. Save time and avoid waiting for a response from our team. We are here if you have any questions!
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We understand that sometimes plans change, and you may need to modify or cancel an order after placing it.
Because we process orders quickly, making changes can be challenging. If more than three hours have passed since you placed your order or you've already received a tracking number, it's likely too late to stop the shipment.
However, we're always happy to assist in any way we can!
You can check your order status and make changes to unshipped orders in your Customer Account.
If you need further help, feel free to reach out to our Customer Happiness Team at mail@skinsalt.co—we're here for you!
We sincerely apologize for any inconvenience this may have caused. If you have received the wrong product or are missing items from your order, please reach out to our customer service team immediately so we can make this right as soon as possible.
To ensure we resolve the issue as quickly and accurately as possible, please provide the following details in your message:
✅ Your order number.
✅ A description of the missing or incorrect product(s).
✅ A photo of the items you received (including the packing slip, if possible).
We understand how important it is for you to receive the correct items, and our team will prioritize resolving the matter as quickly as possible.
Thank you for your patience and cooperation. We are committed to ensuring that your experience with us is a positive one, and we're here to make this right!
If you've received an order confirmation for something you didn't place, or if you've noticed an unexpected charge, we're here to help resolve this as quickly as possible.
Here's what you can do:
Review the Order Details — Sometimes, family members or friends may have placed the order by accident or as a gift. Please double-check to see if anyone in your household could have made the purchase.
Contact Us Right Away — If you're sure you didn't place the order, please get in touch with our Customer Happiness team immediately. We'll investigate the issue and work with you to resolve it as quickly as possible.
Order Cancellation or Refund — Once we confirm the order wasn't placed by you, we'll cancel it and issue a full refund right away. If the order has already shipped, we'll assist with the return process.
What Happens Next? — We're committed to resolving this for you ASAP. Our team will prioritize your case and ensure that any necessary actions are taken quickly to get this matter handled.
At Skin Salt, we take extra precautions to protect our customers and ensure all orders are processed correctly.
Occasionally, our system may flag an order for verification for the following reasons:
• A billing and shipping address mismatch
• A missing or incorrect security code (CVV)
• The order was placed from a different location than usual
• The order exceeds a certain dollar amount
• Address details need confirmation to prevent shipping errors
If your order was flagged, we may ask you to confirm a few details to make sure everything is correct before shipping. This quick verification step helps prevent unauthorized transactions, shipping mistakes, and inventory loss. Once verified, we'll process your order right away!
If you have any questions, our Customer Happiness Team is happy to help.
Visit your Customer Account for help with orders. Easily track shipments, initiate returns, and more. Save time and avoid waiting for a response from our team. We are here if you have any questions!
We know you're excited to get your order, so here's what you need to know about shipping and delivery.
📦 Fast Shipping: Most orders leave our warehouse within 24 hours (woohoo! 🎉) unless it's the weekend or a holiday. Our warehouse takes a well-deserved break on Saturdays, Sundays, and holidays, so if you place an order late Friday or over the weekend, it'll ship on the next business day. This includes those with expedited shipping.
📅 Warehouse Closures: Martin Luther King Jr. Day, Presidents Day, Thanksgiving Day, Christmas Day, New Year's Day
📬 Tracking Your Order: As soon as your order ships, we'll email you a tracking link so you can follow its journey to your doorstep! You can also check order and shipping status in your Customer Account.
🚀 Delivery Times (barring holiday or carrier delays): U.S. orders arrive in 5–7 business days. Canada: typically 10–14 business days. Other international orders: 14–30 business days. *Your package will be delivered by your local postal carrier.
🔍 Need an Update? If you haven't received tracking within 3 business days of placing your order, or something doesn't seem right with your tracking updates, let us know—we're happy to help!
Great question! Once your order leaves our warehouse, the tracking number becomes active once it's scanned by the shipping carrier (typically USPS for U.S. orders).
Sometimes there's a delay between when the label is created and when the package is physically scanned into the mail system—especially during weekends, holidays, or carrier backlogs.
If it's been more than 3 business days since you received your tracking number and there's still no update, please reach out to our Customer Happiness Team. We're happy to investigate and make sure your order is moving along as expected.
We understand how frustrating it can be when your package doesn't arrive as expected. If your tracking shows "Delivered" but you haven't received your order, or if your package is significantly delayed, don't worry—we're here to help!
Step 1: Check the Tracking Information
Check your order's tracking details to see if there are any updates. If it says "In Transit" or is delayed, your package is still on its way. If it says "Delivered" but you haven't received it, move on to the next steps.
Step 2: Look Around for Your Package
Carriers sometimes leave packages in unexpected places. Please check: ✅ Front and back doors, porches, and garages. ✅ Mailboxes or parcel lockers (especially for USPS deliveries). ✅ With neighbors or household members. ✅ Building offices or mailrooms (if you live in an apartment or gated community).
Step 3: Contact Your Local Carrier Office
📍 USPS: 1-800-275-8777 | 📍 UPS: 1-800-742-5877 | 📍 FedEx: 1-800-463-3339. Provide your tracking number and request a "Delivery Confirmation Report" for additional details.
Step 4: Let us know and we'll make things right!
If you still haven't received your package, please reach out with your full shipping address so we can double-check what we have on file and take the next steps to resolve this quickly.
Every order is protected by our 90-day guarantee. If you don't see or feel the difference, simply return all your boxes (full, partially used, or empty) within 90 days from your purchase date to receive a full refund of your purchase price.
Don't have all the boxes you purchased? That's okay — we'll refund you for every box you send back as long as they are received within 90 days of the purchase date.
🌎 International Orders (delivered outside US & Canada): Contact our support team directly. Let us know how many boxes you have remaining and we'll provide the correct international return instructions.
🇺🇸 🇨🇦 US and Canadian Orders: Log in to your Customer Account to get an RMA # (Return Merchandise Authorization) and step-by-step return instructions. Enter the email address and zip code you used when placing your order, then select "Manage Order."
Returning more than one order? No problem. You only need one RMA #. Just include all the remaining boxes in the same package and return it within 90 days of the purchase date.
Note: Shipping charges are not refundable. The customer is responsible for the cost of returning their order.
We're sorry to hear it wasn't the right fit for you.
Your experience matters to us, and we're here to make this as smooth as possible. If you're not satisfied, you can return your first order within 90 days of purchase for a refund, even if opened. Simply return all items from your order, use no more than 5 stick packs of the Skin Salt drink per box, and make sure your return is initiated within 90 days.
For any orders after your first purchase, you may return unopened products within 90 days of your purchase date for a refund of the items returned. Once approved, you can send all items back using a trackable shipping method for confirmation of delivery.
Just reach out, and we'll help you initiate a return: skinsalt.co/pages/contact
Refunds are processed in the order they're received, usually within one business day. As soon as yours is processed, we'll send you an email confirmation to let you know.
Once you receive that confirmation, please allow up to 10 business days for the refund to appear in your account, depending on your bank's processing speed.
For returned items, we will process your refund promptly upon receipt of your return package details and send you a confirmation email.
If you do not notify us with the required return details, your refund will be processed once our warehouse receives and records your return. In this case, processing may take up to 4 weeks, depending on shipping times and warehouse availability.
If you have any questions, feel free to reach out—we're happy to help!
We understand that sometimes plans change, and you may need to modify or cancel an order after placing it.
Because we process orders quickly, making changes can be challenging. If more than three hours have passed since you placed your order or you've already received a tracking number, it's likely too late to stop the shipment.
However, we're always happy to assist in any way we can!
You can check your order status and make changes to unshipped orders in your Customer Account.
If you need further help, feel free to reach out to our Customer Happiness Team at mail@skinsalt.co—we're here for you!
If you've received an order confirmation for something you didn't place, or if you've noticed an unexpected charge, we're here to help resolve this as quickly as possible.
Here's what you can do:
Review the Order Details — Sometimes, family members or friends may have placed the order by accident or as a gift. Please double-check to see if anyone in your household could have made the purchase.
Contact Us Right Away — If you're sure you didn't place the order, please get in touch with our Customer Happiness team immediately. We'll investigate the issue and work with you to resolve it as quickly as possible.
Order Cancellation or Refund — Once we confirm the order wasn't placed by you, we'll cancel it and issue a full refund right away. If the order has already shipped, we'll assist with the return process.
What Happens Next? — We're committed to resolving this for you ASAP. Our team will prioritize your case and ensure that any necessary actions are taken quickly to get this matter handled.
Visit your Customer Account for help with orders. Easily track shipments, initiate returns, and more. Save time and avoid waiting for a response from our team. We are here if you have any questions!
Great question! Once your order leaves our warehouse, the tracking number becomes active once it's scanned by the shipping carrier (typically USPS for U.S. orders).
Sometimes there's a delay between when the label is created and when the package is physically scanned into the mail system—especially during weekends, holidays, or carrier backlogs.
If it's been more than 3 business days since you received your tracking number and there's still no update, please reach out to our Customer Happiness Team. We're happy to investigate and make sure your order is moving along as expected.
Every order is protected by our 90-day guarantee. If you don't see or feel the difference, simply return all your boxes (full, partially used, or empty) within 90 days from your purchase date to receive a full refund of your purchase price.
Don't have all the boxes you purchased? That's okay — we'll refund you for every box you send back as long as they are received within 90 days of the purchase date.
🌎 International Orders (delivered outside US & Canada): Contact our support team directly. Let us know how many boxes you have remaining and we'll provide the correct international return instructions.
🇺🇸 🇨🇦 US and Canadian Orders: Log in to your Customer Account to get an RMA # (Return Merchandise Authorization) and step-by-step return instructions. Enter the email address and zip code you used when placing your order, then select "Manage Order."
Returning more than one order? No problem. You only need one RMA #. Just include all the remaining boxes in the same package and return it within 90 days of the purchase date.
Note: Shipping charges are not refundable. The customer is responsible for the cost of returning their order.
Refunds are processed in the order they're received, usually within one business day. As soon as yours is processed, we'll send you an email confirmation to let you know.
Once you receive that confirmation, please allow up to 10 business days for the refund to appear in your account, depending on your bank's processing speed.
For returned items, we will process your refund promptly upon receipt of your return package details and send you a confirmation email.
If you do not notify us with the required return details, your refund will be processed once our warehouse receives and records your return. In this case, processing may take up to 4 weeks, depending on shipping times and warehouse availability.
If you have any questions, feel free to reach out—we're happy to help!
We sincerely apologize for any inconvenience this may have caused. If you have received the wrong product or are missing items from your order, please reach out to our customer service team immediately so we can make this right as soon as possible.
To ensure we resolve the issue as quickly and accurately as possible, please provide the following details in your message:
✅ Your order number.
✅ A description of the missing or incorrect product(s).
✅ A photo of the items you received (including the packing slip, if possible).
We understand how important it is for you to receive the correct items, and our team will prioritize resolving the matter as quickly as possible.
Thank you for your patience and cooperation. We are committed to ensuring that your experience with us is a positive one, and we're here to make this right!
At Skin Salt, we take extra precautions to protect our customers and ensure all orders are processed correctly.
Occasionally, our system may flag an order for verification for the following reasons:
• A billing and shipping address mismatch
• A missing or incorrect security code (CVV)
• The order was placed from a different location than usual
• The order exceeds a certain dollar amount
• Address details need confirmation to prevent shipping errors
If your order was flagged, we may ask you to confirm a few details to make sure everything is correct before shipping. This quick verification step helps prevent unauthorized transactions, shipping mistakes, and inventory loss. Once verified, we'll process your order right away!
If you have any questions, our Customer Happiness Team is happy to help.
We know you're excited to get your order, so here's what you need to know about shipping and delivery.
📦 Fast Shipping: Most orders leave our warehouse within 24 hours (woohoo! 🎉) unless it's the weekend or a holiday. Our warehouse takes a well-deserved break on Saturdays, Sundays, and holidays, so if you place an order late Friday or over the weekend, it'll ship on the next business day. This includes those with expedited shipping.
📅 Warehouse Closures: Martin Luther King Jr. Day, Presidents Day, Thanksgiving Day, Christmas Day, New Year's Day
📬 Tracking Your Order: As soon as your order ships, we'll email you a tracking link so you can follow its journey to your doorstep! You can also check order and shipping status in your Customer Account.
🚀 Delivery Times (barring holiday or carrier delays): U.S. orders arrive in 5–7 business days. Canada: typically 10–14 business days. Other international orders: 14–30 business days. *Your package will be delivered by your local postal carrier.
🔍 Need an Update? If you haven't received tracking within 3 business days of placing your order, or something doesn't seem right with your tracking updates, let us know—we're happy to help!
We understand how frustrating it can be when your package doesn't arrive as expected. If your tracking shows "Delivered" but you haven't received your order, or if your package is significantly delayed, don't worry—we're here to help!
Step 1: Check the Tracking Information
Check your order's tracking details to see if there are any updates. If it says "In Transit" or is delayed, your package is still on its way. If it says "Delivered" but you haven't received it, move on to the next steps.
Step 2: Look Around for Your Package
Carriers sometimes leave packages in unexpected places. Please check: ✅ Front and back doors, porches, and garages. ✅ Mailboxes or parcel lockers (especially for USPS deliveries). ✅ With neighbors or household members. ✅ Building offices or mailrooms (if you live in an apartment or gated community).
Step 3: Contact Your Local Carrier Office
📍 USPS: 1-800-275-8777 | 📍 UPS: 1-800-742-5877 | 📍 FedEx: 1-800-463-3339. Provide your tracking number and request a "Delivery Confirmation Report" for additional details.
Step 4: Let us know and we'll make things right!
If you still haven't received your package, please reach out with your full shipping address so we can double-check what we have on file and take the next steps to resolve this quickly.
We're sorry to hear it wasn't the right fit for you.
Your experience matters to us, and we're here to make this as smooth as possible. If you're not satisfied, you can return your first order within 90 days of purchase for a refund, even if opened. Simply return all items from your order, use no more than 5 stick packs of the Skin Salt drink per box, and make sure your return is initiated within 90 days.
For any orders after your first purchase, you may return unopened products within 90 days of your purchase date for a refund of the items returned. Once approved, you can send all items back using a trackable shipping method for confirmation of delivery.
Just reach out, and we'll help you initiate a return: skinsalt.co/pages/contact
Better Skin With Every Sip
Clinically Studied Ingredients
Flavors You’ll Love
For A Ritual You’ll Savor
90 Days of Protection
Love It, or Get A Refund
Better Skin With Every Sip
Clinically Studied Ingredients
Flavors You’ll Love
For A Ritual You’ll Savor
90 Days of Protection
Love It, or Get A Refund
Better Skin With Every Sip
Clinically Studied Ingredients
Flavors You’ll Love
For A Ritual You’ll Savor
90 Days of Protection
Love It, or Get A Refund
Made in a cGMP
Facility in the USA
3rd Party Tested
For Potency & Purity
No Sugar,
No Fake Stuff
No Allergens,
Non-GMO
Made in a cGMP
Facility in the USA
3rd Party Tested
For Potency & Purity
No Sugar,
No Fake Stuff
No Allergens,
Non-GMO
Made in a cGMP
Facility in the USA
3rd Party Tested
For Potency & Purity
No Sugar,
No Fake Stuff
No Allergens,
Non-GMO